Shipping & Payment

We process all orders with great care and aim to dispatch your purchase as quickly as possible.

Order Dispatch
Orders are shipped no later than the next business day after they are placed.

If, for any reason, we are unable to fulfil your order, we will contact you without delay.

Currently, we ship within the following countries: Czech Republic, Slovakia, Poland, Hungary, Germany, Austria, Romania, Lithuania, Latvia and Estonia.

Shipping

We ship orders via GLS and Zásilkovna (Packeta).

You will receive an email confirmation once your order has been dispatched. The carrier will then notify you by SMS.

Please note that delivery times are indicative only and may vary depending on carrier capacity or seasonal demand (for example during holidays).

Estimated delivery times & shipping rates

*Estimated delivery times

Payment
We use the Comgate, a.s. payment gateway to ensure secure and convenient transactions.

More information about Comgate is available here:
https://www.comgate.cz/cz/platebni-brana

The following payment methods are available:

• Credit / debit card (Visa, Mastercard)
  After selecting this option, you will be redirected to the secure Comgate payment interface where you can enter your card details. Payments are processed immediately.
• Google Pay
• Apple Pay
• Bank transfer

Comgate contact details (for payment-related enquiries or complaints):

Comgate, a.s.
Gočárova třída 1754 / 48b
Hradec Králové
support@comgate.cz
+420 228 224 267

Cash on delivery is not available.

Returns

If your purchase does not meet your expectations, you may return it within 14 days of delivery, in accordance with applicable legislation.

How to return an item:

1. Contact us by email
Please notify us of your withdrawal from the purchase agreement by emailing
info@boyscollective.cz

You may use the return form available HERE and attach a copy of your invoice.

2. Prepare the item for return
Returned items must be:

• complete
• unused
• undamaged
• unopened
• without any signs of wear

Return shipping costs are the responsibility of the customer.

3. Send the item back
After receiving your return notification, we will provide instructions by email.

Please send the goods to:

Post Optimal s.r.o.
Malešická 22
108 00 Prague 10
Czech Republic

Whenever possible, please return the item including its original packaging and protective filling. Although packaging is not part of the purchased item, it helps us process returns more efficiently.

Please note:
Returns sent cash on delivery cannot be accepted.

4. Refund
Once we receive and inspect the returned item, we will issue your refund within 7 days.

Please note:
If the returned item shows signs of damage caused by improper handling beyond what is necessary to inspect the product, we reserve the right to deduct an appropriate amount reflecting the reduced value.

Complaints / Claims

If you wish to submit a complaint regarding a product, please follow these steps:

1. Contact us by email
Email us at:

info@boyscollective.com

2. Complete the claim form
To speed up the process, please complete the claim form available HERE.

3. Wait for shipping instructions
If required, we will ask you to send the product to us.

4. Send the item (if requested)
Please include a copy of your invoice and send the item to:

Post Optimal s.r.o.
Malešická 22
108 00 Prague 10
Czech Republic

Returns sent cash on delivery cannot be accepted.

Damaged parcels
Please check the condition of your parcel upon delivery.

If the packaging is visibly damaged, torn or opened, do not accept the shipment and resolve the issue directly with the carrier.

Without this documentation, the claim unfortunately cannot be processed with the carrier.